Northlake Business Excellence focuses on improving business practices, with the following goals:

• more satisfied clients due to a higher and more steady quality of both the production process and of the actual products and/or services.
• more satisfied financers/shareholders due to better cost control in the primary process
• more satisfied employees due to a controlled and predictable work flow, a transparent spot in the process chain and a limited amount of "redoing" due to quality improvement.

The first and second goal are usually the reason why Northlake is hired. The third goal is a predictable and proven result and a reason for the works council to agree with this step.

Northlake's carefully considered approach is based on broad management experience and covers several levels:

• advising and coaching of the board of directors and higher management based on broad experience as advisor, senior executive and CEO of organizations in times of crisis and/or change.
• project supervision by participation in the steering of the implementation. Northlake can participate in steering committees and reviews and provide individual coaching of management. Next, an after-care program can be agreed on, consisting primarily of reviews with and advising of top management.
• if necessary: change management on part-time basis. Northlake's vision is that only long-term results are achieved when the responsible managers take on operational responsibility for the necessary changes. The dominant presence of a former CEO who carries the change management full-time, hinders a permanent change.
• analysis and implementation, in collaboration with a trusted partner.

Robert Hagendoorn, mechanical engineer and business economist, has had a career as advisor, change- and turn around manager for big, international firms, mainly at director's level, and as director in several organizations (see for more details profile and expertise).